CONTACT US

Digital Ninja

Phone:

+1 312 283 4862

Email:

info@digitalninja.com

203 N. LaSalle

Suite 2100

Chicago, IL 60601

Let’s Talk

We promise clear respectful communication. We are often described as that tech obsessed friend that speaks to you in words you understand. 

Frequently asked Questions

Do you need to be a client of Digital Ninja Consulting to use our services?

You do not have to be in a reseller agreement to have a migration project done with us. Nor do you need to with certain Google Analytics/Adwords, or Google Cloud services.

Digital Ninja Consulting is a Google Partner and reseller of the Google Workspace suite, and there are pricing and support services that our clients get if they agree to have Digital Ninja as their reseller.

During a migration is there any downtime for our domain?

In most cases there is no downtime, and we can migrate while you continue operating as usual until the migration is done. When the migration is complete we can pick a "go live" date and time. Before the "go live" we will perform a delta migration to move the data difference between the completion of the full migration and the "go live" date.

The only scenario that will experience downtime is when we are migrating a domain out of an existing Google Workspace account to another Google Workspace instance. In that case, there is a brief time the email system will be down in order to defederate the domain from one Google Workspace instance to another. This can be coordinated for after hours to limit the impact of the downtime.

When you meet with our sales team you'll know your scenario and any potential downtime issues that we may encounter so we can plan a smooth transition.

What does Digital Ninja charge for Google Workspace subscriptions?

Google Workspace accounts are the same price Google charges. There are several account levels from Basic to Enterprise Tiers, and prices are charged per user.

When you partner with Digital Ninja Consulting as your Google Workspace Reseller you will pay the same as if you were contracted directly with Google.

Are contracts are month to month (promotional pricing may require longer contracts), and you'll gain access to our support options.

Do we need to share passwords with you?

Short answer, yes.

However, Digital Ninja has careful procedures to help you manage passwords during the migration. We help reduce your exposure to lost, stolen or mismanaged passwords by carefully planning around your scenario and your organization's risk tolerance.

We have worked with highly regulated companies in the past and we understand the necessity of diligence around security. We feel our diligence and care is a distinguishing quality of our organization.

How long do migrations take?

This depends on many factors, but in many cases 5-8 days is a good estimate. If you have 20 years of email, many users, or a data source that throttles the migration to the Google Workspace it can take longer.

Generally under 14 days for the upper end of how long it can take. In addition, we can migrate while you operate as usual. So you won’t have a major interruption or downtime during the migration.

It is important to note that we believe that being careful up front and taking the time to make sure all sources of data are confirmed, you and your team are ready, and the plan is confirmed is very important. If you have a complex migration, it can take longer because of due diligence. And, in the case of migrations due diligence is a key factor of success.

What gets migrated to the new account?

Depending on what you have to migrate we can migrate, email, calendars, contacts, and files from sources like OneDrive, DropBox, and other Google Drive accounts. For Google Workspace to Google Workspace migrations there are more Google Workspace related apps that can be migrated.

Can my folders get migrated from O365?

Yes, your folder structures will migrate as well.

Where do I log in after the migration is complete?

Gmail.com or a custom URL. Additionally, we can help with Oauth and SSO set ups and services as a project add-on.

Can we migrate multiple inboxes into one new account?

Gmail.com or a custom URL. Additionally, we can help with Oauth and SSO set ups and services as a project add-on.

How much per migration?

The cost will vary depending on your organization’s migration scenario. The cleaner the source of the migrating data the more affordable the price. If there are manual migration requirements the price will reflect the added time to complete those types of migrations.

We aim to be competitive with our pricing, and really focus on a quality and long term relationship to secure our bottom-line over the course of our working relationship.

We don't hide the fact that we want to earn the position of your reseller. Our contracts are generally month-to-month* because we know we provide service at a level that our clients stick around.

*sometimes there are promotional pricing from Google directly that require a yearly contract to obtain.

How do we know everything was migrated?

Gmail.com or a custom URL. Additionally, we can help with Oauth and SSO set ups and services as a project add-on.

When is the best time to start a migration?

Gmail.com or a custom URL. Additionally, we can help with Oauth and SSO set ups and services as a project add-on.

Is there training for my team available?

Absolutely, Digital Ninja is an online colloquialism meaning "power user". We love when we have the opportunity to empower users to become power users. We know the training is how you cultivate flow, and the state of flow is when we do our greatest work and experience the most joy. 

Connect with us here to discuss training options.

Is my data safe?

Digital Ninja Consulting aims to make sure we're using the best most trusted tools and tactics to deal with today's modern digital threats. We have many advanced security measures that we can discuss with you beyond the standard encryption, password security, user access levels, and internal visibility. 

And, we find that when a company undergoes a migration security is improved as we're often taking layered legacy systems and streamlining them into Google Workspace with a fresh clean start.

We see your migration project as a way to level up your security, address weaknesses, and have more clarity about your organization's security overall.